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Mango moment: Warm care in a small gesture
Whether it is training for a healthcare profession, paramedical or medical profession, care recipient or patient-oriented care, warm and committed care provision is discussed as learning content.
That learning content makes so much sense. And yet, if …
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Giving and receiving feedback, observing, reporting: Case studies
The attached cases have been prepared for the following themes:
- giving and receiving feedback;
- conducting conversations and reporting.
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LGBTIQ+: The Basic Course
It is important that everyone feels welcome and safe in healthcare. In this basic course you will learn about the concepts of sex, gender and sexual orientation. You will also learn about inclusive communication and how to approach it, how you can …
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Videos about soft skills
Vorm DC made a number of videos specifically for domestic helpers that demonstrate the following soft skills for domestic helpers:
- active listening,
- assertiveness,
- autonomy,
- discretion,
- clear communication,
- flexibility,
- dealing with feedback, …
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Faculty of Social Sciences
You will find the online magazine SWAY on the website of the Faculty of Social Sciences.
You will find information about what social scientists research. They also tell their stories and share their insights.
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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Soft skills: Chips
A domestic helper must develop many personal and professional skills. These sheets explain ten different soft skills, each of which in turn contributes to strengthening domestic helpers in the performance of their jobs.
They provide definitions, …
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Conflict management and customer types: Work bundle dealing with conflicts
What conflict styles are there? What conflict style do you have and how can you convert it into assertive behavior? Students perform role plays and apply strategies to make their communications successful with customers and teammates.
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The psychology behind economics: Cialdini's principles
How there is also psychology behind economics. Robert Cialdini describes in his book The influence of persuasion how you can encourage the customer to buy. In this video, his principles are framed within a number of psychological theories such as …
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CODING Collective: Diversity and inclusion in Dutch medicine
The Collective for Diversity and Inclusion in Dutch Medicine (CODING) is a network of (future) healthcare professionals who are committed to a sensitive and inclusive healthcare system, with the aim of creating an open culture that recognizes, …
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Welcome to AZ Odi: Culturally sensitive hospital
The patient population in hospitals is becoming increasingly diverse. Do you ever encounter challenges in terms of language, cultural differences or discrimination? Then definitely go on a voyage of discovery in AZ Odi. In every department of …
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Documentary Rabot: Discussion
This collection of assignments is part of the documentary Rabot , a film by Christina Vandekerckhove from 2018.
The documentary follows a number of people in the Rabot social housing block in Ghent, just before the social housing block was demolished …
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