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Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication …
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Soft skills: Chips
A domestic helper must develop many personal and professional skills. These sheets explain ten different soft skills, each of which in turn contributes to strengthening domestic helpers in the performance of their jobs.
They provide definitions, …
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Conflict management and customer types: Work bundle dealing with conflicts
What conflict styles are there? What conflict style do you have and how can you convert it into assertive behavior? Students perform role plays and apply strategies to make their communications successful with customers and teammates.
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Documentary Rabot: Discussion
This collection of assignments is part of the documentary Rabot , a film by Christina Vandekerckhove from 2018.
The documentary follows a number of people in the Rabot social housing block in Ghent, just before the social housing block was demolished …
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Sales talk according to AIDA
Conducting a sales conversation using the Aida(s) structure.
A step-by-step plan with explanation and additional filling in the blanks, made in Canva.
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Spin the economy: Introduction to circular economy
Playful introduction to the basic principles of the circular economy.
GOALS
Introduction to and awareness of the following principles:
- processing waste materials in new production processes;
- avoid tapping new raw materials;
- difference between linear …
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