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Giving and receiving feedback, observing, reporting: Case studies
The attached cases have been prepared for the following themes:
- giving and receiving feedback;
- conducting conversations and reporting.
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Conflict management and customer types: Work bundle dealing with conflicts
What conflict styles are there? What conflict style do you have and how can you convert it into assertive behavior? Students perform role plays and apply strategies to make their communications successful with customers and teammates.
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Set up email signature in Outlook: ICT command
Step-by-step plan and accompanying computer assignment in which students learn to set an e-mail signature in Microsoft Outlook and have it automatically appear when they compose, reply to or forward an e-mail.
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Company forms: Fill-in-the-blank exercise
Overview of the different company forms since the new company law with all its aspects. The students must fill in the missing information in this overview and can practice this further using a crossword puzzle.
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Processing data in Microsoft Excel: ICT assignment
Exercise in which students have to process data in Microsoft Excel and Microsoft Word. The following applications are discussed:
- use formulas such as quantity;
- cell reference;
- create graphs;
- state the conclusion in a letter typed in Microsoft Word.
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Word First Aid: Manual
With this help sheet, students can work independently to perform an exercise in Word. It describes step by step how to change certain settings.
Assistance is provided with:- character formatting,
- paragraph formatting,
- page layout,
- tables, …
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ICF scheme: Cases
This file contains two short cases that can help apply the ICF scheme (case 1) and Gordon's health patterns (case 2). You can use this to introduce yourself to these two topics.
The names used are fictitious as are the situations.
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Economic cycle: Lesson bundle
PowerPoint presentation and accompanying exercise bundle about the economic cycle
- Which actors are part of an economic cycle?
- How do you represent the relationships between the different economic actors in a cycle diagram?
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Regular Verbs: Presentation
Presentation with explanation about the conjugation of regular verbs.
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Musical building block dynamics: Volume meter
Through this document, shared in Canva, you will find a combination of the music terms in the dynamics building block and a sound meter or voice volume meter in the classroom.
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Using BookWidgets Scientific Calculator: Guide
This is a guide to the BookWidgets scientific calculator. The students initially do not find this a useful calculator because they are not used to working with it and there are quite a few buttons on it that they are not familiar with.
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Create meeting request: Task - Lift 4
Students should be able to schedule a meeting with multiple members. Doodle is used in this learning resource. The students should also communicate the information about the meeting and be able to process a graph here.
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